MSN Phasing out Chat and E-mail Support For Subscription Plans
March 22, 2012 2 Comments
Summary:
Effective April 30, 2012 MSN will phase out support via Chat and e-mail for MSN subscription (fee-based) customers
Subscriber Notification:
- Email notice of March 19, 2012
Current Options Impacted:
Comments:
- Support can be obtained now and in the future in the MSN Solution Center – http://answers.msn.com
- This change impacts MSN Subscribers (fee based) using MSN Dial-Up or Premium Internet Software Plans
- The Chat and E-Mail Support options at https://support.msn.com will no longer be available
- The notification does not mention removal of ‘Customer Service Phone Support’ which is expected to remain available for billing, cancellation etc. purposes
Revisions:
March 19, 2012: Original Draft Date
March 22, 2012: Original Publish Date
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