MSN Phasing out Chat and E-mail Support For Subscription Plans

 

Summary:

Effective April 30, 2012 MSN will phase out support via Chat and e-mail for MSN subscription (fee-based) customers

 

Subscriber Notification:

  • Email notice of March 19, 2012

MSN_SupportEnd_00

Current Options Impacted:

MSN_SupportEnd_01    MSN_SupportEnd_02

 

Comments:

  • Support can be obtained now and in the future in the MSN Solution Centerhttp://answers.msn.com  MSN_SupportAnswersMsnCom_01
  • This change impacts MSN Subscribers (fee based) using MSN Dial-Up or Premium Internet Software Plans
  • The Chat and E-Mail Support options at https://support.msn.com will no longer be available
  • The notification does not mention removal of ‘Customer Service Phone Support’ which is expected to remain available for billing, cancellation etc. purposes

Revisions:
March 19, 2012: Original Draft Date
March 22, 2012: Original Publish Date

About Winston
Microsoft MVP

2 Responses to MSN Phasing out Chat and E-mail Support For Subscription Plans

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