Windows 10 – Shutdown Problem Caused by Adobe Creative Cloud Update

Summary:

Windows 10 devices are not able to shutdown Windows 10 while logged on to Windows 10

Comments:

• End-users are not able to shutdown Windows 10 devices when logged onto Windows 10
  • The Windows 10 device shutdown problem appears to be associated to a recent February 2020 Adobe CC(Creative Cloud) Update.
    • The presence of the Adobe CC update when attempting to shutdown Windows 10 when logged on to Windows 10 yields an error:
      • "Restart – You don’t have permission to shut down and restart this computer"
• End-Users must first logoff Windows 10 and use the shutdown option provided on the Windows 10 logon screen
  • Optionally end-users who have the Adobe update installed and the inability to shutdown Windows 10 may have to Stop and Disable related Adobe services(Adobe Genuine Monitor, Adobe Genuine Software Integrity, and Adobe Update services) on their Windows 10 devices in Windows 10’s Services
• Editor Note(Mar 15) 2020): Compliments to a BLEEPINGCOMPUTER article for aiding me to track down this issue and  provide a workaround for a Windows 10 Pro SB(small business specializing in Graphic Design using Adobe CC) end-user experiencing this problem.
• Editor Note(Mar 15 2020): Adobe has pulled /rolled-back the update causing the problem and will resolve it with a future update

How To:

• If experience this problem – two workarounds are suggested:
  • Logoff Windows 10 and use the ‘Shutdown Option’ on the Windows 10 logon screen
  • Stop and disable three(3) Adobe services(Genuine Monitor, Adobe Genuine Software Integrity, and Adobe Update) in Windows 10 services
    • Windows key +R > type services.msc > OK > scroll to and ‘Stop’ and ‘Disable each of the above noted Adobe services.

Additional Information:

• BLEEPINGCOMPUTER article
  • Windows 10 Users Affected by New Shutdown Bug, How to Fix

Revisions:

Feb 27 2020: Initial Draft Date

Mar 3 2020: Original Publish Date

Mar 4 2020: Added ‘Editor Notes’ in the Comments; added Additional Information section